Welcome to our Help Center! We are here to help you 24/7. Here you will find all the information you need to know to get started with Roo Casino. Our friendly, skilled workers who are also crypto experts at your disposal.
We will help you with any questions you may have. For step by step guides on how to use crypto in the online casino, please check Roo Casino Help Page divided into 2 sections for your convenience.
Banking FAQs
We are here to answer your banking queries and help you out. We’ve made it easy and convenient to find the information you need before real money play. Our experts will guide you through each step of the way so that your fiat and/or crypto transfer goes smoothly, given the stable Internet connection, of course.
How do I get started depositing with crypto?
The only way to deposit in a crypto currency, for example BTC, is to do it through the Cashier. To get instant access to the Roo 425 casino section, you need to register a new account or use login and password to get into an existing one. Using the Join Now button on the website, it’s only a matter of time till a newbie gets there.
Now choose the preferred crypto currency from the drop down menu. The important point here is the vast selection of crypto offered by the casino. For each, the Aussie online casino will generate the address where you can send your money.
Separate balances and addresses are created for each currency. And only one active balance per session is allowed. Balances in different currencies are not linked, they do not influence each other. Also, if you sign up for a Bonus, it will be credited in the currency you made your last deposit.
Attention! The crypto will later be converted in the fiat currency you’ve chosen when signing up for an account. Crypto deposits are not instant. And the exchange rate will be the rate all the moment of getting the funds on the balance.
When will Money be available in my account?
Deposits in crypto typically go through by 9:00 PM on the business day you make it. You will be notified when it is confirmed. This usually takes 15-20 minutes on average.
Can I play with multiple balances?
Yes, but not at the same time. You have to switch balances every time you want to use a different currency.
Withdrawals
Head to the Cashier and choose the amount you want to cash out in the same crypto currency you have selected for depositing.
Bonus FAQs
We see no reason why you should spend countless hours searching for the answers before you can enjoy the bonus perks! This is not how things should work. Roo Casino is here to relieve you of the burden and answers some of the bonus frequently asked questions in 2024.
I have multiple balances. Where will VIP bonuses be issued?
All freebies will be issued to the balance last used for deposit.
I don’t see my Wheel of Luck spins on the balance. Why?
Every spin purchased at the Wheel, shows up only in the balance used for making the purchase. That means, if you buy the spins for BTC, it is only available in the BTC balance.
Do Loyalty Points accumulate in multiple balances?
No. We know that it is always a pain in the neck when you don’t know how many loyalty points you have accumulated after making any bet on the Roo 425, the casino mirror site. Wouldn’t it be great if you could see how much your wagers bring to your account and whether you can cash the money out anytime?
The Roo casino has one single balance that shows you how much loyalty points you collect right now and allows you to withdraw them to any balance with the condition that you made deposits to it.
